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- Bob and Marianne Taylor. - Just bear with me one second.
- There are other hotels in Miami. - I am really sorry.
What is the problem here?
We made these reservations over six months ago.
- I know, Mam, I am just not seeing it. - Well, where's Lisa?
Lisa always takes care of us.
I know, Mam. She's out of town.
- Her grandmother passed away. - Cynthia, is it?
- Yes, sir? - Would you get in more trouble
if you bothered her or if I called corporate?
Who taught you how to drive? Stevie Wonder?
- You still catch your plane. You got... - Ten minutes.
- Lisa Reisert. - Lisa? Hi.
I am so sorry to call, but I didn't know what to do. I have a situation.
- Slow down. I'm here. What's the problem? - Bob and Marianne Taylor.
Yep. They're regulars.
Yeah, well, I think I sort of erased their reservation.
I was never checked out on this new system.
Did I mention I had a confirmed reservation? This is my receipt.
I downloaded it off the Internet myself.
- I know, Mrs. Taylor, just calm down. - No, no, no. Don't say that.
- Calm down? - She told me to calm down.
Don't tell us to calm down.
We have been very calm right up until now.
I am so sorry. Lisa?
OK, Cynthia, just tell them one more minute they'll be happy, you promise
Just one more minute. You will be very happy. I promise.
We better be.
Now, enter my PIN. It's 7-8-8... Hang on.
- Dad? - Lisa?
- Hold on! Can you hold on? - Sure.
OK, it's 7-8-8-4 underscore L-Reisert.
- Lisa, I am so sorry for calling. - No, no, no, it's fine, it's fine.
- Are you logged in yet? - Yeah. Now what do I do?
Click on the Crisis folder, you will see a list of empty rooms,
give them fourth-floor corner by the gym,
and comp them for tonight and tomorrow.
OK, just a sec. OK, you are all set.
The first two nights are going to be on us.
And if you need anything else, just let me know.
We won't.
This is not my fault.
God, they totally threw me. They were such...
until
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fourth
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