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- Bob and Marianne Taylor. - Just bear with me one second.
- There are other hotels in Miami. - I am really sorry.
What is the problem here?
We made these reservations over six months ago.
- I know, Mam, I am just not seeing it. - Well, where's Lisa?
Lisa always takes care of us.
I know, Mam. She's out of town.
- Her grandmother passed away. - Cynthia, is it?
- Yes, sir? - Would you get in more trouble
if you bothered her or if I called corporate?
Who taught you how to drive? Stevie Wonder?
- You still catch your plane. You got... - Ten minutes.
- Lisa Reisert. - Lisa? Hi.
I am so sorry to call, but I didn't know what to do. I have a situation.
- Slow down. I'm here. What's the problem? - Bob and Marianne Taylor.
Yep. They're regulars.
Yeah, well, I think I sort of erased their reservation.
I was never checked out on this new system.
Did I mention I had a confirmed reservation? This is my receipt.
I downloaded it off the Internet myself.
- I know, Mrs. Taylor, just calm down. - No, no, no. Don't say that.
- Calm down? - She told me to calm down.
Don't tell us to calm down.
We have been very calm right up until now.
I am so sorry. Lisa?
OK, Cynthia, just tell them one more minute they'll be happy, you promise
Just one more minute. You will be very happy. I promise.
We better be.
Now, enter my PIN. It's 7-8-8... Hang on.
- Dad? - Lisa?
- Hold on! Can you hold on? - Sure.
OK, it's 7-8-8-4 underscore L-Reisert.
- Lisa, I am so sorry for calling. - No, no, no, it's fine, it's fine.
- Are you logged in yet? - Yeah. Now what do I do?
Click on the Crisis folder, you will see a list of empty rooms,
give them fourth-floor corner by the gym,
and comp them for tonight and tomorrow.
OK, just a sec. OK, you are all set.
The first two nights are going to be on us.
And if you need anything else, just let me know.
We won't.
This is not my fault.
God, they totally threw me. They were such...
until - fino a
underscore - sottolineare
totally - totalmente
threw - gettò
think - pensare
these - queste
there - là
taught - insegnato
system - sistema
sorry - scusa
rooms - camere
situation - situazione
reisert - Reisert
regulars - abituali
taylor - taylor
first - primo
would - voluto
stevie - stevie
crisis - crisi
reservations - prenotazioni
really - veramente
erased - cancellati
enter - accedere
downloaded - scaricato
empty - vuoto
seeing - vedendo
anything - qualsiasi cosa
fault - colpa
bothered - seccato
their - loro
cynthia - cynthia
passed - passato
calling - chiamata
corner - angolo
marianne - marianne
drive - guidare
click - clic
corporate - aziendale
called - chiamato
takes - prende
floor - pavimento
happy - contento
right - destra
minutes - minuti
wonder - meravigliarsi
tomorrow - domani
second - secondo
better - meglio
confirmed - confermato
reservation - prenotazione
checked - verificato
going - andando
logged - registrati
tonight - stasera
folder - cartella
fourth - il quarto
still - ancora
hotels - alberghi
internet - Internet
mention - citare
grandmother - nonna
miami - miami
months - mesi
myself - me stessa
never - mai
always - sempre
receipt - ricevuta
minute - minuto
nights - notti
other - altro
plane - aereo
problem - problema
trouble - guaio
catch - catturare
promise - promettere
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