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- Bob and Marianne Taylor. - Just bear with me one second.
- There are other hotels in Miami. - I am really sorry.
What is the problem here?
We made these reservations over six months ago.
- I know, Mam, I am just not seeing it. - Well, where's Lisa?
Lisa always takes care of us.
I know, Mam. She's out of town.
- Her grandmother passed away. - Cynthia, is it?
- Yes, sir? - Would you get in more trouble
if you bothered her or if I called corporate?
Who taught you how to drive? Stevie Wonder?
- You still catch your plane. You got... - Ten minutes.
- Lisa Reisert. - Lisa? Hi.
I am so sorry to call, but I didn't know what to do. I have a situation.
- Slow down. I'm here. What's the problem? - Bob and Marianne Taylor.
Yep. They're regulars.
Yeah, well, I think I sort of erased their reservation.
I was never checked out on this new system.
Did I mention I had a confirmed reservation? This is my receipt.
I downloaded it off the Internet myself.
- I know, Mrs. Taylor, just calm down. - No, no, no. Don't say that.
- Calm down? - She told me to calm down.
Don't tell us to calm down.
We have been very calm right up until now.
I am so sorry. Lisa?
OK, Cynthia, just tell them one more minute they'll be happy, you promise
Just one more minute. You will be very happy. I promise.
We better be.
Now, enter my PIN. It's 7-8-8... Hang on.
- Dad? - Lisa?
- Hold on! Can you hold on? - Sure.
OK, it's 7-8-8-4 underscore L-Reisert.
- Lisa, I am so sorry for calling. - No, no, no, it's fine, it's fine.
- Are you logged in yet? - Yeah. Now what do I do?
Click on the Crisis folder, you will see a list of empty rooms,
give them fourth-floor corner by the gym,
and comp them for tonight and tomorrow.
OK, just a sec. OK, you are all set.
The first two nights are going to be on us.
And if you need anything else, just let me know.
We won't.
This is not my fault.
God, they totally threw me. They were such...
until - aż do
underscore - podkreślać
totally - całkowicie
threw - rzucił
think - myśleć
these - te
there - tam
taught - nauczony
system - system
sorry - przepraszam
rooms - pokoje
situation - sytuacja
reisert - Reisert
regulars - regularni
taylor - taylor
first - pierwszy
would - by
stevie - Stevie
crisis - Kryzys
reservations - Rezerwacje
really - naprawdę
erased - wymazany
enter - wchodzić
downloaded - pobrane
empty - pusty
seeing - widzenie
anything - byle co
fault - wina
bothered - niepokoił się
their - ich
cynthia - Cynthia
passed - minął
calling - powołanie
corner - kąt
marianne - marianne
drive - Napęd
click - kliknij
corporate - zbiorowy
called - nazywa
takes - trwa
floor - piętro
happy - szczęśliwy
right - dobrze
minutes - minuty
wonder - cud
tomorrow - jutro
second - druga
better - lepszy
confirmed - zatwardziały
reservation - rezerwacja
checked - sprawdzone
going - chodzenie
logged - zalogowany
tonight - dzisiejszej nocy
folder - teczka
fourth - czwarty
still - nadal
hotels - hotele
internet - Internet
mention - wzmianka
grandmother - babcia
miami - Miami
months - miesiące
myself - siebie
never - nigdy
always - zawsze
receipt - paragon
minute - chwila
nights - noce
other - inny
plane - samolot
problem - Problem
trouble - Kłopot
catch - łapać
promise - obietnica
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