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- Operator - Not Your Science Experiment
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Operator - Not Your Science Experiment
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She is almost perfect.
That's great. Is she working
three jobs too?
No, but she sounds
exactly like you.
Well, I'm sure she doesn't
actually sound like me, Joe.
No, she does.
She responds to callers with
something that you would say.
Obviously it's more predictable.
Only as predictable as you are.
- Excuse me.
- I said only as predictable as you are.
- We're all predictable.
- Well, I'm not.
Actually, you are. The more I've
been listening to your voice,
I recognize that you use
sixteen different word clusters
in seventy percent of your
verbal communication.
I can show you
a breakdown of it.
No, that's fine,
I'm sure you're right.
I am, I have the data.
How is this legal?
Have you ever heard, "this call
may be monitored or recorded"?
That's us.
I need a list
of in-network podiatrists.
I'm with you
but I didn't catch that.
That's you.
It's something.
Would you like to choose a
new, primary care physician?
I don't want to change doctors.
Why do I have to change?
I know it's complex, but
we will deal with it together.
Deal with it together.
You say that all the time.
Okay, no.
Congratulations Joe.
Successfully reduced my
personality to a couple of catch phrases.
Don't you see
how lifelike it is?
I mean, people are even calling in
to corporate to speak to you, to her.
Maybe it's groundbreaking
for an answering machine.
But, it's not me, it's...
it's nothing like me.
Are you mad about
something else?
No, I'm just tired.
The great news is, I don't have
to be anymore, because you did it.
So, I'm gonna quit the hotel. I want
you to take the app off my phone.
We need to do
updates for months.
So, this isn't the
end of the process.
I don't want you
listening anymore.
In order to be of the most value
to our customers,
we're gonna need
to continue to do improvements.
Joe, I will work
with Meghan then.
Joe, I am glad that
the ivr came out so well, okay?
But I would like to
go back to being your wife,
and not your
science experiment.
But I enjoy listening to you.
I don't think you've been
listening to me at all.
Take the app off my phone, Joe.
Now.
It's off.
Thank you. I'm going to bed.
working
voice
verbal
updates
together
think
thank
speak
sounds
seventy
right
responds
recorded
science
recognize
process
primary
phone
personality
perfect
percent
people
complex
choose
answering
predictable
corporate
podiatrists
catch
actually
experiment
different
something
anymore
would
exactly
legal
almost
clusters
because
three
enjoy
change
congratulations
hotel
sixteen
nothing
being
great
breakdown
value
communication
going
couple
gonna
callers
groundbreaking
calling
maybe
excuse
successfully
heard
tired
obviously
reduced
improvements
lifelike
customers
listening
physician
phrases
machine
meghan
sound
about
monitored
doctors
months
continue
network
order
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